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Leading Innovation for Over 80 Years

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8 Shipping and Order Questions

Questions about shipping your order, warehouse hours, changing an order, and more

Once your order has been placed, it will be processed and shipped within 2 business days. If your order is placed after 1 PM, we cannot guarantee it will begin processing until the next business day. Orders placed on Friday after 10 AM, Saturday, Sunday and Holidays will be processed within 48 hours of the next business day. For any orders requiring customization, please allow up to 5 additional business days for processing. 

on Feb 7, 2018

Blauer cannot make additions to online orders once the orders are processed. If you would like to cancel your order, please do so as quickly as possible, since orders are processed very soon after they are received. If you would like to change an item, change your shipping address, or cancel your order, please call 855-439-7610 or use the live chat button on the bottom right corner of the website during normal business hours, Due to our quick turn-around time, there may be cases where your order cannot be changed or canceled. In these cases, please follow the return/exchange policy outlined in another section of our FAQ. Please Note: order changes may result in a 24-48 hour delay in processing and shipping your order.

on Feb 7, 2018

All end-user orders are processed and shipped using FedEx or USPS. For current rates, please see your shopping cart. Once your order has been processed and marked as shipped (note that orders placed after 1 PM M-Th, along with orders placed after 10 AM Friday, or all day on Sat/Sun will be shipped within 48 hours of the next business day), you will receive it within the selected delivery timeframe. Ground service orders will arrive within 5-10 business days. 2nd Day service orders will arrive within 2 business days, with the exceptions above. Overnight orders will arrive the next business day, again with the exceptions above. Please note that we do not deliver on Saturdays, Sundays or Holidays.

on Feb 7, 2018
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4 Returns, Exchanges, and Warranty

Questions about returns, exchanges, and warranty service

For normal or standard sale items, you may return items to Blauer within 30 days for refund if they meet the priorly stated criteria. Customers will have the choice to return item(s) with their preferred carrier or with a Blauer Prepaid FedEx label. Shipping and handling charges of $9.95 will be deducted from your refund for use of our prepaid label. Returns and exchanges will only apply to items that have the original packaging or tags attached and are unaltered, unworn, and have not been laundered. Please note that all customized products (including but not limited to hemming and non-stock logos) are final sale and cannot be returned or exchanged.

You will receive credit back to the original payment method for the purchase price of the items, less shipping costs, if any apply. Please allow up to 10 business days for your credit to appear.

Outlet items have a 14 day return policy and require the same criteria to be met as standard items.

on Feb 7, 2018

For normal full priced/current style items, you may return items to Blauer within 30 days for exchange if they meet the priorly stated eligibility criterion.

Blauer will send a complimentary prepaid label for return and re-order of the replacement item(s) one time per order. For subsequent returns, customers will have the choice to return the item(s) with their preferred carrier or with a Blauer Prepaid FedEx label. Shipping and handling charges of $9.95 will apply for use of our prepaid label.

Outlet items have a 14 day exchange policy and require the same criteria to be met as standard items.

Any price differences will be charged or credited to the original payment method upon approval of the exchange.

Please note that due to stock turnover times after product revisions, images on the site may not exactly match the item received.

on Feb 7, 2018

Email returns@blauer.com or Call Customer Service during the hours of 9AM - 5:00PM EST Monday - Thursday or 9AM - 5PM EST Friday, using the number associated to your account type below:

Blauer.com Customers: 855-439-7610

Blauer Association Program Customers: 855-439-7609

Blauer Authorized Distributors: 800-225-6715 Ext 5

International Accounts: All inquiries for international orders should be directed to GlobalShopex at customercare@globalshopex.com or (786) 391-4688

on Feb 7, 2018
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3 Offers, Discounts, and Price Matching

Questions about promotional offers, discounts, and price matching

No. The Blauer website cannot offer price matching, either with authorized dealers or with unauthorized resellers.

on Feb 7, 2018

Any discounts or offers extended to end users will be announced via email or through promotional materials on the Blauer website. There is no standing discount offer for law enforcement, public safety, military, or other groups. To find out about upcoming sales or promotions, please sign up for the Blauer newsletter using the form on the bottom of any page on our site.

on Feb 7, 2018

Outlet products are brand-new, quality garments that have been discontinued from our stock product line (unless otherwise noted in the product description.) This means that we can offer significant discounts on this gear and equipment, but also means that once a size and/or color is sold out, the inventory will not be replenished.

on Feb 7, 2018
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2 Customization Options

Questions and information about what customization options are available

Blauer products are easily customized and altered to fit your needs and the needs of your department. To customize your Blauer purchase, you must go through an authorized Blauer dealer, except for certain products which you may be able to customize on our website.  These products will be easily identified by the presence of customization options on the product page on the site.

To find a dealer near you, visit https://www.blauer.com/store-locator. To learn more about customization options and pricing, contact your local sales representative (information on dealer locator page.)

on Feb 7, 2018

We offer different customization options for all of our products. Below is a complete list of customization options, if you have a question regarding personalization options for a specific product contact your local dealer or sales representative.

Shirt Customization

Badge Tab: Badge tabs may be sewn on to eligible shirts, sweaters, and outerwear. Standard placement is on the left chest vertically. Standard size is 2 ½” by 1” with two metal eyelets space 1 3/8” center to center. Sweater badge tabs must be specified for sweater customization.

Emblems: Customer supplied emblems may be sewn on. Standard emblem placement is 1” down from shoulder seam. If only one shoulder emblem, standard placement is left sleeve. Badge emblems are centered over badge eyelets or sewn in place of badge tab. Standard chevron placement is ½” below the bottom of the shoulder emblem with the point facing up.

Epaulets: Epaulets, shoulder pieces, may be sewn on.

Logo: Heat transfer reflective graphic logos may be applied. Many stock graphics are available for reflective vests, shirts, and accessory products, including POLICE, SHERIFF, STATE POLICE, TROOPER, SECURITY, etc. Please inquire for custom lettering or graphic logos.

Mic Tab: Microphone tabs may be sewn on.

Additional Pockets: Pencil pockets, radio pockets, or an additional loose pocket may be sewn on eligible items.

Tie Bar: Tie bar tab may be used with certain products

Star of Life: Star of Life reflective graphic or emblem may be applied.

Pant Customization

Hemming: Hemming is available on trousers. We hem trouser ½” longer than requested to accommodate shrinkage after laundering.

Striping: Braid or cloth striping may be sewn on.

Cut-In Pockets: Rear billy, sides, watch or front pockets may be added to certain pant styles.

Scotchlite Suspenders: For outerwear pants, a Scotchlite safety package may be applied for added visibility.

Outerwear Customization

Emblems: Customer supplied emblems may be sewn on. Standard emblem placement is 1” down from shoulder seam. If only one shoulder emblem, standard placement is left sleeve. Badge emblems are centered over badge eyelets or sewn in place of badge tab. Standard chevron placement is ½” below the bottom of the shoulder emblem with the point facing up.

Logo: Heat transfer reflective graphic logos may be applied. Many stock graphics are available for reflective vests, shirts, and accessory products, including POLICE, SHERIFF, STATE POLICE, TROOPER, SECURITY, etc. Please inquire for custom lettering or graphic logos.

Mic Tab: Microphone tabs may be sewn on.

Name Tab: Name tab may be sewn on. Standard placement is on right chest sewn horizontally. Standard size is 3” by 1” with metal eyelets shaped 1 5/8” center to center.

Pull-Down Panel: Pull-Down Panels deploy from front and back yokes or out of pockets. SCOTCHLITE graphics, SCOTCHLITE panels, or plain lettering are available as customization options.

Scotchlite: Scotchlite Safety Package may be applied.

on Feb 7, 2018
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1 Catalogs

Information on how to request a catalog

 If you are an end user or agency representative within the continental U.S., Hawaii, or Alaska and would like a hard copy of our current catalog, please fill out the form at https://www.blauer.com/catalogrequest .

on Feb 7, 2018