Official Blauer FAQs

Once your order has been placed, it will be processed and shipped within 2 business days. If your order is placed after 1 PM, we cannot guarantee it will begin processing until the next business day. Orders placed on Friday after 10 AM, Saturday, Sunday and Holidays will be processed within 48 hours of the next business day. For any orders requiring customization, please allow up to 5 additional business days for processing. 

Once an order is placed, we cannot guarantee cancellations or changes to an order.

If you do need to make a request for cancellation or change, please contact customer service within one hour of placing your order, and we will work with you to make any accommodations possible. Requesting an order change could result in a 24-48 hour delay in processing and shipping your order.

If your cancellation or change cannot be accommodated, please follow our return and exchange policy. If you would like the add new items to your order, please place a new order at blauer.com. 

If your order has already shipped via FedEx, please manage your delivery through FedEx's Delivery Manager Service. This service allows you to view all inbound deliveries, reroute packages to a different address, sign for packages, or provide specific delivery instructions to the driver.

Most Blauer.com orders are shipped using FedEx, UPS or USPS. Once your order is marked as shipped, you will receive it within the selected delivery timeframe. Ground service orders typically arrive within 5-10 business days. 2^nd Day service orders arrive within 2 business days. Overnight orders will arrive the next business day, with the following exceptions. Orders placed after 1 PM Monday – Thursday, after 10 AM on Friday, and all-day Saturday, Sunday and Holidays will be processed the next business day. We do not deliver on Saturdays, Sundays or Holidays.

Blauer offers returns within 30 days for a full refund. Last Chance Outlet items and customized items are final sale and cannot be returned.

Customers can return items with their preferred carrier or with a prepaid FedEx label. Shipping and handling charges of $9.99 or $29.99 (AK/HI/US Territories) will be deducted from your refund for use of our prepaid label. Refunds are credited to your original form of payment and may take up to 10 business days.

The following items are not eligible for return.

• Customized items (i.e. items with stock logos, hemming or added hoods).
• Items that have been worn, altered, laundered or no longer have tags or original packaging.
• Last chance outlet items.
• Items not purchased on Blauer.com. For returns of Blauer items not purchased through Blauer.com, please contact the retailer where the item was purchased.

Blauer offers a one-time complimentary exchange on full priced items. Exchanges are only eligible for items that are the same style and price and must be requested within 30 days. Outlet and sale items, customized items, and items shipped to HI/AK/US Territories are not eligible for exchange.

To initiate a return or exchange, please:

• Email returns@blauer.com or
• Call customer service at 800-225-6715 during business hours (M-Thu, 8 AM – 6 PM; Fri 8 AM – 4 PM EST).

Blauer does not offer price matching, or credit adjustments due to sales or price changes.

Any discounts or offers extended to end users will be announced via email or through promotional materials on the Blauer website. There is no standing discount offer for law enforcement, public safety, military, or other groups. To find out about upcoming sales or promotions, please sign up for the Blauer newsletter using the form on the bottom of any page on our site.

Outlet products are brand-new, quality garments that have been discontinued from our stock product line (unless otherwise noted in the product description.) This means that we can offer significant discounts on this gear and equipment, but also means that once a size and/or color is sold out, the inventory will not be replenished.

Blauer products are easily customized and altered to fit your needs and the needs of your department. To customize your Blauer purchase, you must go through an authorized Blauer dealer, except for certain products which you may be able to customize on our website.  These products will be easily identified by the presence of customization options on the product page on the site.

To find a dealer near you, visit store locator https://www.blauer.com/store-locator. To learn more about customization options and pricing, contact your local sales representative (information on dealer locator page.)

We offer different customization options for all of our products. Below is a complete list of customization options, if you have a question regarding personalization options for a specific product contact your local dealer or sales representative.

Shirt Customization

Badge Tab: Badge tabs may be sewn on to eligible shirts, sweaters, and outerwear. Standard placement is on the left chest vertically. Standard size is 2 ½” by 1” with two metal eyelets space 1 3/8” center to center. Sweater badge tabs must be specified for sweater customization.

Emblems: Customer supplied emblems may be sewn on. Standard emblem placement is 1” down from shoulder seam. If only one shoulder emblem, standard placement is left sleeve. Badge emblems are centered over badge eyelets or sewn in place of badge tab. Standard chevron placement is ½” below the bottom of the shoulder emblem with the point facing up.

Epaulets: Epaulets, shoulder pieces, may be sewn on.

Logo: Heat transfer reflective graphic logos may be applied. Many stock graphics are available for reflective vests, shirts, and accessory products, including POLICE, SHERIFF, STATE POLICE, TROOPER, SECURITY, etc. Please inquire for custom lettering or graphic logos.

Mic Tab: Microphone tabs may be sewn on.

Additional Pockets: Pencil pockets, radio pockets, or an additional loose pocket may be sewn on eligible items.

Tie Bar: Tie bar tab may be used with certain products

Star of Life: Star of Life reflective graphic or emblem may be applied.

Pant Customization

Hemming: Hemming is available on trousers. We hem trouser ½” longer than requested to accommodate shrinkage after laundering.

Striping: Braid or cloth striping may be sewn on.

Cut-In Pockets: Rear billy, sides, watch or front pockets may be added to certain pant styles.

Scotchlite Suspenders: For outerwear pants, a Scotchlite safety package may be applied for added visibility.

Outerwear Customization

Emblems: Customer supplied emblems may be sewn on. Standard emblem placement is 1” down from shoulder seam. If only one shoulder emblem, standard placement is left sleeve. Badge emblems are centered over badge eyelets or sewn in place of badge tab. Standard chevron placement is ½” below the bottom of the shoulder emblem with the point facing up.

Logo: Heat transfer reflective graphic logos may be applied. Many stock graphics are available for reflective vests, shirts, and accessory products, including POLICE, SHERIFF, STATE POLICE, TROOPER, SECURITY, etc. Please inquire for custom lettering or graphic logos.

Mic Tab: Microphone tabs may be sewn on.

Name Tab: Name tab may be sewn on. Standard placement is on right chest sewn horizontally. Standard size is 3” by 1” with metal eyelets shaped 1 5/8” center to center.

Pull-Down Panel: Pull-Down Panels deploy from front and back yokes or out of pockets. SCOTCHLITE graphics, SCOTCHLITE panels, or plain lettering are available as customization options.

Scotchlite: Scotchlite Safety Package may be applied.

 If you are an end user or agency representative within the continental U.S., Hawaii, or Alaska and would like a hard copy of our current catalog, please fill out the form at catalog request https://www.blauer.com/catalogrequest .