This policy applies only to orders purchased through the Blauer.com website. Purchases made at retail locations or on other websites adhere to the policies of those stores and websites and must be handled through them.
For orders purchased on Blauer.com, returns and exchanges will apply only to items that have the original packaging or tags attached and are unaltered, unworn and have not been laundered. Please note all customized products (including but not limited to hemming and non stock logos) are final sale and not returnable.
REQUESTING A RETURN OR EXCHANGE
Email firstname.lastname@example.org or Call Customer Service during the hours of 8AM - 6:00PM EST Monday - Thursday or 8AM - 4PM EST Friday, using the number associated to your account type below:
Blauer.com Retail Customers: 855-439-7610
Blauer Association Program Customers: 855-439-7609
Blauer Authorized Distributors: 800-225-6715 Ext 5
RETURNS FOR REFUND
For normal full priced/current style items, you may return items to Blauer within 30 days for refund if they meet the priorly stated criteria. Customers will have the choice to return item(s) with their preferred carrier or with a Blauer Prepaid FedEx label. Shipping and handling charges of $9.95 or $29.99 (AK/HI/US Territories) will be deducted from your refund for use of our prepaid label.
You will receive credit back to the original payment method for the purchase price of the items, less shipping costs, if any apply. Please allow up to 10 business days for your credit to appear.
Outlet items have a 14 day return policy and require the same criteria to be met as standard items.
RETURNS FOR EXCHANGE
For normal full priced/current style items, you may return items to Blauer within 30 days for exchange if they meet the priorly stated criteria.
Blauer will send one complimentary prepaid label for exchange of full priced/current style items for continental US orders. For subsequent returns or exchanges, shipments from HI/AK/US Territories, or for outlet items, customers will have the choice to return the item(s) with their preferred carrier or with a Blauer Prepaid FedEx label. Shipping and handling charges of $9.95 or $29.99 (AK/HI/US Territories) will apply for use of our prepaid label.
Outlet items have a 14 day exchange policy and require the same criteria to be met as standard items.
Any price differences will be charged or credited to the original payment method upon approval of the exchange.
Please note that due to stock turnover times after product revisions, images on the site may not exactly match the item received.
ORDER CANCELLATIONS AND MODIFICATIONS
When you place an order on blauer.com, we act quickly to process your order. Once your order has been placed, we cannot guarantee a cancellation or modification can be made to an order.
If you do need to make a cancellation or modification, please contact us within one hour of placing your order, and our customer service team will work with you to make any accommodations possible. Requesting an order change or cancellation could result in a 24-48 hour delay in processing and shipping your order.
If your cancellation or modification cannot be accommodated, please follow our return and exchange policy, stated above.
If you would like the add new items to your order, please place a new order at blauer.com.