Shipping and Order Questions
Questions about shipping your order, warehouse hours, changing an order, and more
Once your order has been placed, it will be processed and shipped within 2 business days. If your order is placed after 1 PM, we cannot guarantee it will begin processing until the next business day. Orders placed on Friday after 10 AM, Saturday, Sunday and Holidays will be processed within 48 hours of the next business day. For any orders requiring customization, please allow up to 5 additional business days for processing.
Once an order is placed, we cannot guarantee cancellations or changes to an order.
If you do need to make a request for cancellation or change, please contact customer service within one hour of placing your order, and we will work with you to make any accommodations possible. Requesting an order change could result in a 24-48 hour delay in processing and shipping your order.
If your cancellation or change cannot be accommodated, please follow our return and exchange policy. If you would like the add new items to your order, please place a new order at blauer.com.
If your order has already shipped via FedEx, please manage your delivery through FedEx's Delivery Manager Service. This service allows you to view all inbound deliveries, reroute packages to a different address, sign for packages, or provide specific delivery instructions to the driver.
Most Blauer.com orders are shipped using FedEx, UPS or USPS. Once your order is marked as shipped, you will receive it within the selected delivery timeframe. Ground service orders typically arrive within 5-10 business days. 2nd Day service orders arrive within 2 business days. Overnight orders will arrive the next business day, with the following exceptions. Orders placed after 1 PM Monday – Thursday, after 10 AM on Friday, and all-day Saturday, Sunday and Holidays will be processed the next business day. We do not deliver on Saturdays, Sundays or Holidays.
Blauer.com has partnered with a trusted third- party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the International Checkout option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.
Orders over $150 that are shipping within the US (excluding AK/HI/US Territories) qualify for free ground shipping. To receive this option, select Free Ground Shipping during checkout.
No. All Blauer.com orders must ship to a physical address.
No. Blauer does not have a storefront/retail location or warehouse in the Boston area. All online orders will ship from our warehouse in MS.
All Blauer.com orders must be made with a credit card, PayPal account, or with ApplePay. If you would like to purchase Blauer through purchase order, please contact a Blauer sales representative or a local authorized Blauer distributor with our store locator.