Warranty Policy

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Warranty Policy Blauer logo

 

WARRANTY POLICY

 

 


Blauer garments are made with the highest quality materials and craftsmanship in the industry. We are confident enough in the quality and durability of our products that we stand behind them with the best warranty in the industry.  All products (excluding single-use items) are warrantied from the time of purchase against defects in material and craftsmanship.

 

WARRANTY TIME PERIOD


3 Year Warranty:

  • Outerwear
  • Rainwear

1 Year Warranty:

  • Shirts
  • Pants
  • Sweaters
  • Job Shirts
  • Safety Vests

120 Day Warranty:

  • Footwear*
  • Base-Layers
  • Accessories

 

REGISTERING YOUR WARRANTY

Products must be registered within 30 days of receipt.

If you purchased your products on Blauer.com, they will be automatically registered and you will be able to view them in your account "Product Warranty" section. That section includes the purchase date and warranty expiration date.

If you purchased your products through an authorized distributor or were issued them by an Agency, create or login to your account on Blauer.com and register your product in the "Product Warranty" section.

 

WARRANTY SERVICING

Products Purchased on Blauer.com

If you purchased a Blauer product through www.blauer.com and find it to be defective, please login to your account, choose the item from your purchase history and click "Place a warranty request" or contact customer service at warranty@blauer.com.  Our customer service department will evaluate the issue and, if the garment is still under warranty, they will provide further instructions by email to replace or repair your garment free of charge.

PLEASE NOTE: Warranty is separate from the initial return policy. To return items, please refer to our Returns and Exchanges Policy.

Products Purchased through Authorized Distributors

If you have purchased a Blauer product and find it to be defective, please bring the garment to the authorized distributor that you purchased it from for prompt warranty service. Your distributor will evaluate the issue and, if the garment is still under warranty, will replace or repair your garment free of charge.

Products Purchased through Non-Authorized Distributors

All products sold by a non-authorized dealer are not eligible for warranty repair or replacement by Blauer, as we cannot guarantee the authenticy of such products.  Please see http://www.blauer.com/dealerfinder/ for a full list of authorized dealers.

 

EXCLUSIONS TO WARRANTY 

Even though the applicable warranty period may not have expired, certain conditions may invalidate warranty coverage. By way of example, but not all inclusive.  Blauer  will not issue replacement product or credit for returned products that have experienced:

  • Damage resulting from accident, abuse, misuse or negligence
  • Excessive wear and tear including snags/cuts, abrasion, and worn stitching
  • Leaks in waterproof membrane caused by above stated wear and tear
  • Application of any treatment or chemical not recommended by the manufacturer that results in damage to the materials of the product
  • Heat damage 


PRODUCT CARE

All Blauer products come with care instructions. Please follow these instructions at all times to ensure the durability and performance of your purchase.  Products that are damaged due to neglect in care may not be eligible for warranty.


*BOA Technology, Inc. guarantees the lacing system’s lace and reel for the life of your footwear.  More information and warranty registration for the BOA lacing system can be found here:  https://www2.boatechnology.com/warranty.php

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